Multiple Availity Updates Improve Provider Online Experience
The last two of our six Availity tool updates went live in December, including enhanced claim status and standard commercial fee schedules. We encourage you to watch the Availity quick training demos to get up to speed on the improvements we’ve made to make your daily work easier.
Here’s a list of the new features:
Commercial standard fee schedules
Eliminates the need to contact Premera Provider Relations for a copy.
Required Availity role: Provider Fee Schedule*
Training: Fee Schedules – Training Demo (Availity sign in required)
Claim status
Quickly identify the status of a claim via three new categories: denied, paid, and action required.
Required Availity role: Claim Status*
Training: Availity Claim Status – Training Demo (Availity sign in required)
Claim attachments
Use a new send attachments button to submit various types of information for claims. Important: This new feature doesn’t support requests for additional information from our vendors. Those requests need to go directly to our vendors for processing.
Required Availity role: Claim Status*
Training: Availity Claim Status – Training Demo (Availity sign in required). Once enrolled in the course, navigate to the Value-Added Features section, and select the Send Attachments tab for a brief video.
Claim corrections
Make necessary edits to a claim that Premera has already accepted for processing.
Required Availity roles: Claims, Claim Status*
Training: Availity Claim Status – Training Demo (Availity sign in required)
Remittance viewer
Access all claims associated with a specific explanation of payment (EOP).
Required Availity role: Claim Status*
Trainings: Remittance Viewer Demo, Getting Access to EOPs/EOBs Demo (Availity sign in required)
Claim denial reasons
View easier to understand messaging for our top denial reasons.
Required Availity roles: Claim Status*
Training: Availity Claim Status – Training Demo (Availity sign in required)
*If you need a role assigned to you, contact your organization’s Availity Essentials administrator. To find your administrator, log in to your Availity Essentials account, go to [Your Name’s] Account > My Account > Organization(s) > Open My Administrators.
Second pass editor
In addition to those six Availity enhancements, there’s also a new feature for our second pass editor. With the new feature, you can view informational policy and rationale related to claims that have a second pass edit applied within Availity.
Tell us what you think
We encourage you to use the PremeraLISTENS link to give us your feedback and suggestions. You’ll also find PremeraLISTENS on the Availity payer space in Resources.
More information
Visit our Availity Updates page and stay tuned to Provider News for more Availity updates in 2025.
More Availity tips
Finding PT Benefits, EOPs
Corrected Claims
Dental Predeterminations
Update Your Information
COB, Vision Visit Limits, Dental Contact Info
Shared Admin, BlueCard