New Telehealth Claim Submission Guide Now Available

We’re excited to offer providers a new Telehealth Claims Submission Guide. This comprehensive guide provides essential clarification on telehealth services and claims, so that providers have the necessary information to submit claims accurately.

The guide covers where to submit claims based on the provider’s physical location and the member’s plan. It offers detailed instructions for providers in Washington, Alaska, and other states, as well as specific guidelines for Federal Employee Program members and providers in bordering Idaho counties.

The guide has a helpful question-and-answer section about:

• Telehealth services
• Licensing requirements
• Premera contracting
• Claim submissions while traveling or moving out of state
• Group practices with practitioners in multiple states

This guide helps you navigate telehealth claim submissions and stay compliant with policies.

View the new telehealth claims submission guide.