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Availity Updates: Two-Factor Authentication and New URL

August 7, 2025
 

Please note two important Availity Essentials updates for secure sign in and URL.

New 2-factor authenticator app

Starting August 12, 2025, SMS text and voice-based 2-step authentication methods will no longer be supported when signing in to Availity Essentials™.

Availity is changing to an authenticator app to reduce security risks associated with SMS and voice-based authentication methods, which are more vulnerable to fraud and delivery issues.

What you need to do

Visit the Availity 2-Step Support and Information Hub for:

  • Instructions on how to change from your current 2-step authentication method to an authenticator app.
  • FAQ for answers to common questions about this change.
  • Training demo of the update process.

We encourage you to share this update with users in your organization to support a smooth transition.

URL Change for Availity Secure Site

Availity is changing its sign-in URL on August 7. If you use the former URL (app.availity.com) you’ll be automatically rerouted to the new URL (essentials.availity.com). The former URL will be retired. This should ensure a seamless user experience through the new sign-in regardless of which URL is used.

What you need to do

  • Update hyperlinks in documents and websites
  • Update any technology that relies on URLs
  • Update personal bookmarks

Currently, Availity has no plans to turn off the URL redirect.