Less Hold Times. Faster Answers.

Coverage That Counts is our long-term effort to share insights and opportunities to improve value and care. For providers, that means less time on health plan questions and more time with your patients. Your experience helps us make healthcare work better for you and your patients.

Where We Are Today

We’ve made progress, and we’re building on it.

• Faster answers
  • We’re staffed to answer 80% of calls within 120 seconds, so you’re not left waiting.
• Smarter digital tools
  • Availity Essentials helps you check eligibility, submit requests, and manage tasks. This cuts down on back‑and‑forth calls and saves time.

Why it Matters

When things work well for you, they work better for your patients too:

• Clear answers the first time.
• Less administrative work for your office.
• Digital tools that are simple and reliable.
• Support that doesn’t feel like a roadblock.

You’ll keep seeing clearer information, faster support, and tools that work the way you do. Stay with us on the journey.