Availity Security Changes for Users

We want to make sure healthcare information stays safe and secure. Availity, the vendor for our provider portal, is making changes to improve security. These changes are designed to protect the information in provider organizations’ accounts.

The changes started rolling out in early August and will be completed by January 1, 2025.

To limit user impact, take the following steps:

• Make sure the primary administrator for your Availity account is up to date, active, and performs quarterly access reviews of all users. Assigned primary administrators can be found in the “Manage My Organization” section in Availity.
• Accept the updated Availity Organizational Access Agreement.
  • Your organization is required to accept the agreement.
  • Your primary administrator must sign in to Availity and accept the agreement.
  • Availity began notifying primary administrators of this change in early August through email and other notifications which will wrap up by January 1, 2025.
• Complete the enhanced identity proofing process.
  • Availity is requiring primary administrators to complete an enhanced identity proofing process.
  • This process will deploy in 2025.
  • ID proofing consists of a few steps that users must complete using a cell phone or computer camera. For most users, this involves taking a picture of the front and back of their ID, followed by a selfie.
  • Availity will notify affected primary administrators and provide training on the tool at that time.

These security initiatives are a condition of using Availity’s platform and exemptions won’t be permitted. We ask that you take the necessary steps within the timelines requested by Availity.

For more information, contact Availity directly:

• Sign in to your Availity account.
• Select Help & Training > Availity Support > Contact Support.
• Open a support case or chat with a representative.

Thank you for your support as we all work towards a safer, more cyber-secure healthcare system.