2025 Provider Feedback Highlights

Last October, more than 1,100 Washington and Alaska providers shared feedback in our annual survey. Your feedback guides the improvements that matter most to you. It helps us focus on clearer benefits, easier tools, and faster support.

What We’ve Learned

You’ve told us your top needs are timely claims payments, fair reimbursement rates, clear benefit details, and easy online tools. You also want quicker support for claims, appeals, and customer service.

• New digital appeals tool in Availity Essentials to track appeals more easily.
• Benefit booklets in Availity Essentials to quickly find what you need.
• Benefit checks by procedure code for clear, code‑level details.
• More training and staffing for faster support.

Thank you for sharing your feedback. We’ll continue updating tools and support based on what matters to you.